Refund Policy

This policy covers paid purchases inside Quiz of Koko — such as coin packs and the optional Koko Plus subscription — bought through the official stores (Cafe Bazaar and Myket) in the mobile apps. The website itself is free to play and takes no payments, so there is never anything to refund for simply playing in the browser.

Payments are processed entirely by the official store you buy from (Cafe Bazaar or Myket). We never see, receive or store your banking information or card number; only the purchase result and the receipt identifier are recorded with us for validation (see Privacy Policy §4).

Because the purchase is billed by the store, the store’s own refund policy applies first, and refunds are issued back through the same store, in the same way you paid. Virtual coins and in-game items have no real-world value and cannot be exchanged for cash (Terms of Service §5).

Email us at support@quizofkoko.com with:

• Your in-game username or player id
• The store you bought from (Cafe Bazaar or Myket)
• The order id or purchase receipt from the store’s purchase page
• The date and amount of the purchase
• A short description of the problem

We validate every receipt against the store’s signed data, reply to every request, and — where the store’s policy allows it — support your refund request or re-credit the purchase ourselves.

• Technical failure: you paid, but the purchase was never validated or credited to your account.
• Duplicate charge: the same purchase was charged more than once.
• Accidental purchase: bought by mistake, within the window and conditions the store grants for cancellations.
• Store-mandated refunds: any case the store itself requires us to refund.

The final decision and the money flow belong to the store; the fastest path is often the store’s own purchase-history page. We actively help in every case.

• Virtual goods that were delivered and consumed (for example, coins already spent), where the store’s policy does not require a refund
• Requests made after the store’s refund window has closed
• Purchases on accounts that violated the fair-use rules (Terms of Service §6)

If someone made a purchase on your device without your permission, contact the store’s support first (they hold the payment) and email us with the details — we will do what the store’s policy allows and can help you secure the account. Parents can also reach us through the Parents page for anything related to a child’s account.

If you plan to file a payment dispute or chargeback, please email us first — most purchase problems are solved faster this way, for both sides.

If this policy changes, the new version will be published on this page and the update date at the top will be refreshed.

Support email: support@quizofkoko.com — or reach us on Telegram (t.me/quizkokobot).